Privacy Policy: collection, usage, and protection

1. Introduction

We take your privacy seriously and are committed to safeguarding your personal information. Our goal is to respect your privacy rights and protect your data in accordance with this Privacy Policy.

This Policy describes how we collect, use, maintain, and share your personal information, the sources from which we obtain such data, and the purposes for which we process it. We encourage you to read it carefully before using our websites, mobile applications, or any of our services.

2. Consent to Data Processing

By accessing or using this website and related platforms (collectively, the “Platforms”), you confirm that you have reviewed and understood this Privacy Policy (hereafter “Consent”) and agree to its terms. If you do not agree with our data practices or any aspect of this Policy, please discontinue your use of the Platforms.

3. Sources of Personal Data

We may collect your personal information from a variety of sources, including but not limited to:

Websites: Official domains, URLs, and social media profiles operated by us.
Electronic Communication: Email, text messages (SMS), instant messaging services (such as WhatsApp), or other text-based interactions.
Mobile Applications: Applications for smartphones and other devices developed or managed by us, either independently or with partners.
Customer Service Channels: Phone calls, chatbots, email exchanges, and other interactions with our support teams.
Online/Offline Registration Forms: Surveys, questionnaires, printed or digital forms used for registrations, contests, promotional events, or when you visit our booths or participate in our roadshows.
Advertising: Information gathered when you interact with ads placed by us or our partners on third-party sites or apps.
Data We Generate: Information created regarding your use of our services (e.g., transaction histories).
Data from Third Parties: Social media networks, market research agencies, authorized brokers, promotional partners (banks, government entities), and data derived from business acquisitions or mergers.
Loyalty/Partnership Programs: Personal details and transaction history we collect and process when you enroll in any loyalty or partnership program.
Automatically Collected Data: Certain information (browser details, IP addresses, pages visited, device location) is automatically collected when you use our sites or services. We may also use remarketing tools that deliver ads based on your location or previously viewed content on our site.

4. Cookies and Similar Technologies

We use cookies and web beacons (pixel tags) to analyze trends and track your interactions with our Platforms. Cookies are small files stored in your browser that allow sites to recognize your device and user preferences. Web beacons help us understand how you interact with our emails and web content.

You may configure your browser to reject cookies or notify you before accepting them. However, disabling cookies might limit some features of our Platforms.

5. The Information We Collect

To provide you with quality services, we may collect various types of personal data, including (but not limited to):

Contact Details: Home address, phone numbers, email address.
Identification Data: Name, photograph, passport or ID details, driver’s license information, visa details, and similar documents.
Special Categories of Data: Data that may reveal race, ethnic origin, political opinions, religious beliefs, biometric or health data (only where legally permissible and if necessary).
Web Activity Data: Cookies, user logs, browsing behavior, and site usage analytics.
Financial/Employment Data: Credit/debit card information, bank account details, income, taxation-related records, employment details.
Other Personal Information: Date and place of birth, marital status, proof of address (e.g., utility bills), etc.
Compliance Information: Data required to fulfill legal obligations, such as Anti-Money Laundering (AML) or Combating the Financing of Terrorism (CFT) regulations.
Records of Communication: Telephone call logs, chatbot transcripts, emails, and message threads for training and quality control purposes.

Where permissible by local law, you agree that any personal data collected through our Platforms may be used and disclosed in accordance with this Policy and legal requirements.

6. Options for Use of Information

Generally, we use the information we collect for the following purposes:

Identifying and authenticating you as a user of our services.
Responding to inquiries and assisting with real estate or other services.
Executing contracts with you, including service agreements or sales/lease contracts.
Personalizing communication about services and latest offers.
Conducting marketing campaigns and sending email updates.
Facilitating advertising and managing ad placements.
Administering loyalty/partnership programs.
Managing relationships with tenants, third-party agents, and business partners.
Establishing or renewing commercial relationships such as partnerships or investments.
Meeting legal and regulatory requirements (e.g., responding to law enforcement or court orders).
Processing payments and preventing fraudulent transactions.
Compliance with opt-out requests (e.g., unsubscribing from marketing emails).
Ensuring health and safety obligations are met, if applicable.
Improving our services through user feedback, surveys, and market research.

Where required or authorized by law, personal information may also be disclosed to government bodies or law enforcement agencies.

7. Data Storage and Retention

Your personal data is stored on our servers or on servers operated by third-party service providers within the United Arab Emirates (UAE) or in other jurisdictions, if necessary for service delivery and legally permitted.

If we transfer your data outside the UAE, we take appropriate steps to ensure it is treated securely and in compliance with this Policy and applicable data protection laws.

We retain your personal data as long as there is a legitimate business relationship or as required under applicable law. If you reside in the European Economic Area (EEA) and withdraw your consent, we will delete your data unless we have a legal obligation to keep it. In such cases, we will retain the minimum amount of data necessary for the required period.

8. Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any data processing carried out prior to your withdrawal.

9. Updates on Policy

We may modify this Privacy Policy at our sole discretion without prior notice. We encourage you to periodically review this Policy for any updates or changes. Continued use of our Platforms following any updates implies acceptance of the revised Policy.

It is important that the personal data we hold about you is accurate and up to date. Please inform us promptly of any changes to your personal information.

10. How to Contact Us

If you have any questions, concerns, or comments regarding this Privacy Policy or our data practices, please contact us:

email: info@dy.com